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TourismX™ Announces Inaugural Best Rated Airlines Edition
Passenger ratings place Singapore Airlines, Qatar Airways and South Africa’s Airlink among the highest-rated airlines
Johannesburg - The inaugural TourismX™ Best Rated Airlines Edition has ranked leading domestic and international airlines based on verified online ratings and reviews submitted by passengers over the past six months.
The ranking provides a passenger-led view of airline reputation, using online customer ratings and reviews to identify the brands achieving the strongest levels of passenger approval across South Africa, Africa, Asia and the Middle East, Europe and the Americas.
The rankings include only domestic and airlines operating flights to and from South Africa. For international airlines, the ratings and reviews analysed include a proportion of passenger feedback originating from South Africa, ensuring that the rankings reflect the experiences and perceptions of passengers using these airlines in the South African market.
In the South African segment, Airlink achieved a Gold Ranking, while RwandAir took top honours among African airlines. In the Asian & Middle Eastern segment, Singapore Airlines secured a Platinum Ranking, recording the highest score across all airlines in the overall rankings.
In Europe, Swiss International Air Lines earned a Gold Ranking, while Delta Air Lines was the highest-rated carrier in the Americas, achieving a Bronze Ranking.
According to Gerrit Davids, Director at TourismX™, “The inaugural TourismX™ Best Rated Airlines Edition demonstrates that passenger experience is increasingly reflected in the digital reputation of an airline. The results provide airlines with a clear indication of how passengers perceive their brands, while giving travellers an independent reference point when considering their next journey. Ultimately, the strongest-performing airlines are those that consistently deliver experiences passengers are willing to rate and recommend.”
Ends
For more information on the Rankings, contact
Gerrit Davids
MD
Gerom Media
Mobile. +27 (0) 82 496 1657
E-mail: info@gerommedia.co.za
Bedfordview, South Africa
Full TourismX™ Rankings:
Score Structure
- Platinum Ranking: 90-100%
- Gold Ranking: 80-89%
- Bronze Ranking: 70-79%
- Sliver Ranking: 60-69%
- Commended: <60%
South African Airlines: Percentage of Postive Reviews/Ratings
• Airlink - 88%: Gold Ranking
• LIFT Airlines - 85%: Gold Ranking
• FlySafair - 81%: Gold Ranking
• CemAir - 71%: Bronze Ranking
• South African Airways - 57%: Commended
African Airlines: Percentage of Postive Reviews/Ratings
• RwandAir - 78%: Bronze Ranking
• Proflight Zambia - 75%: Bronze Ranking
• Air Mauritius - 73%: Bronze Ranking
• Ethiopian Airlines - 69%: Silver Ranking
• Uganda Airlines - 69%: Silver Ranking
• Eswatini Air - 68%: Silver Ranking
• Kenya Airways - 67%: Silver Ranking
• Air Tanzania - 65%: Silver Ranking
• Fastjet Zimbabwe - 62%: Silver
• EgyptAir - 60%: Silver Ranking
• ASKY Airlines - 58%: Commended
• Air Botswana - 57%: Commended
• TAAG Angola Airlines - 54%: Commended
• Zambia Airways - 54%: Commended
• Malawian Airlines - 53%: Commended
• Air Seychelles - 53%: Commended
• Afrijet - 52%: Commended
• Air Austral - 49%: Commended
• LAM Mozambique Airlines - 46%: Commended
• Air Algérie - 42%: Commended
• Air Zimbabwe - 41%: Commended
• Air Madagascar - 40%: Commended
Asian & Middle Eastern Arlines: Percentage of Postive Reviews/Ratings
• Singapore Airlines - 94%: Platinum Ranking
• Qatar Airways - 91%: Platinum Ranking
• Emirates - 88%: Gold Ranking
• Cathay Pacific Airways - 83%: Gold Ranking
• Etihad Airways - 81%: Gold Ranking
• Turkish Airlines - 81%: Gold Ranking
• Qantas - 69%: Silver Ranking
• Air China - 58%: Commended
European Airlines: Percentage of Postive Reviews/Ratings
• Swiss International Air Lines - 85%: Gold Ranking
• Virgin Atlantic Airways - 83%: Gold Ranking
• KLM Royal Dutch Airlines - 76%: Bronze Ranking
• Air France - 74%: Bronze Ranking
• Edelweiss Air - 72%: Bronze Ranking
• Lufthansa - 68%: Silver Ranking
• Condor Airlines - 64%: Silver Ranking
• British Airways - 61%: Silver Ranking
• Norse Atlantic Airways UK - 59%: Commended
• Air Europa - 52%: Commended
Americas’ Airlines: Percentage of Postive Reviews/Ratings
• Delta Air Lines - 77%: Bronze Ranking
• LATAM Airlines - 66%: Silver Ranking
• United Airlines - 64%: Silver Ranking