CustomerX Best Rated Awards to celebrate businesses delivering the customer experiences South Africans value most
The inaugural CustomerX Best Rated Awards will recognise businesses across South Africa based on the experiences of their customers and guests, with rankings for the country’s leading restaurants, fast-food outlets, supermarkets, shopping centres and retail stores to be announced during November 2026.
The CustomerX Best Rated Awards will feature five categories:
- CustomerX Best Rated Restaurants
- CustomerX Best Rated Fast Food Places
- CustomerX Best Rated Supermarkets
- CustomerX Best Rated Shopping Centres
- CustomerX Best Rated Retail Stores
Rankings will be announced for Johannesburg, Pretoria, Durban and Cape Town, with the Top 20 businesses identified in each category and city.
Unlike traditional awards programmes, businesses will not be required to enter or nominate themselves.
The CustomerX Best Rated Awards will identify businesses using verified online customer and guest reviews. Businesses will initially be ranked according to their total review volume, ensuring that established, high-traffic businesses with substantial customer feedback are considered.
Once selected, their Facebook performance will also be assessed using metrics including the Page Performance Index (PPI) and/or Weighted Engagement, providing an additional measure of how effectively businesses engage with their audiences online.
“Customer experience is ultimately judged by the people who actually use the business. We wanted to create an awards programme that starts with those real customer experiences rather than entries, nominations or marketing claims,” said Gerrit Davids, CustomerX founder.
The CustomerX methodology is designed to combine real customer feedback with measurable digital performance, recognising businesses that have built both a strong customer reputation and an active relationship with their audiences.
“The CustomerX Best Rated Awards are not about who submits the best entry - they are about identifying businesses that customers are already talking about, reviewing and engaging with. We believe that makes the rankings more relevant, transparent and reflective of the real marketplace,” said Davids.
The CustomerX Best Rated Awards will form part of the broader CustomerX initiative to measure and recognise customer experience and consumer engagement across different sectors in South Africa.
The first CustomerX Best Rated rankings will be released throughout November 2026.
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For more information on the Awards, contact
Gerrit Davids
MD
Gerom Media
Mobile. +27 (0) 82 496 1657
E-mail: info@gerommedia.co.za
Bedfordview, South Africa